Please read these terms carefully - they apply to your use of this website (the “Site”). By proceeding with access to the Site you are deemed to have accepted these terms.


The pages on this website comply with appropriate UK legislation and regulation.

Choice of law

English law shall govern the use of the Site and in the event of a dispute you irrevocably submit to the exclusive jurisdiction of the English Courts.


Aviva, the Aviva Logo, and the Aviva "cathedral" logo are registered trademarks of Aviva or other Aviva group companies ("Group Companies"). Aviva or its Group Companies may also claim rights in other trade marks, service marks, logos and icons contained on this Site. All rights are expressly reserved.

Access to the site and our rights in it

We are the owner of all copyright, design right, database rights and all other intellectual property rights in the content of this Site unless otherwise stated. Intellectual property rights in and to the technology platform that operates the Site belong to Oceanwide Inc ( “Oceanwide”)

You are permitted to access and use this Site for purposes of producing, printing and accessing Aviva Certificates of Insurance. You may not exploit, extract, publish, distribute, or reproduce any part of this Site for any other purpose.

We will take very seriously any access to or interference with this Site with intent to deny, corrupt or damage or otherwise interfere with service from the Site or for other commercial purposes. We will monitor any such use and will take whatever action necessary to protect this Site from such activities. By using this Site, you agree that damages may not be an adequate remedy for any breach of the above access terms or infringement of any of our rights by you and you accordingly agree that we are entitled to any and all of the following remedies: injunction; specific performance; orders to deliver up infringing copies or materials and any other legal or equitable relief for any threatened or actual breach and/or infringement. You further agree that no proof of special damages is necessary for us to obtain any such remedies.

We will issue unique user IDs and passwords to enable you to access the Site. You must ensure that any such user IDs and passwords are kept confidential and are not disclosed to, or shared with, any other person. You must advise us if you no longer require access to the Site. Your access to the Site will automatically be suspended in the event that you have not accessed it for a period of 6 months. On request, your access to the Site can be restored following any such suspension.

Accuracy and validity of information

We take all reasonable steps to ensure that the information contained within these pages is accurate and up-to-date.

If you suffer any loss to the extent that it has been caused by your reliance upon any errors or omissions contained in the content of the Site, where we have been negligent in failing to remove or remedy any such errors or omissions then we are responsible to you.

However, we are not responsible for any losses in the following circumstances:


Whilst we take all reasonable steps to ensure this Site is always accessible, we will not be held liable for any losses due to the Site being unavailable at any time or for any period where the cause of the failure is beyond our reasonable control. We may also have to suspend access to the Site for routine or emergency updates and maintenance but we will endeavour to keep any disruption to a minimum. Regular maintenance of the Site will take place between 5am Saturday to 10.00pm Saturday (UK time) and the Site may be unavailable during this time.

In addition we are not responsible for any loss or damage caused by viruses or defects of any description as a result of your use of the Site or to you downloading any material posted on it or a website linked to it. You must ensure that you use appropriate virus checking software.

Third party websites

This website may also contain hypertext links to websites operated by third parties. The responsibility for the operation and content of those websites shall rest solely with the organisation identified as controlling the third party website and will be governed by separate terms and conditions. Links are provided for convenience and inclusion of any link does not imply endorsement in any way of the site to which it links. We accept no responsibility or liability for the contents of any third party website.

We also do not guarantee that third party websites are free from viruses or anything else that could be infectious or destructive.

Our Liability

In addition to our liabilities which are outlined in the sections above we are also not responsible to you or liable for:

However, nothing in these terms shall exclude or limit our liability for death or personal injury caused by our negligence or for our fraud or fraudulent misrepresentation.

Oceanwide shall not be responsible to you or liable for the performance of the Site and excludes, to the fullest extent permitted by law, any liability for any damages that result from your use or inability to use the Site for any reason whatsoever.


We reserve the right to update these terms from time to time without notice to you. We recommend you regularly revisit this page to ensure you have seen and are aware of our latest terms.

Personal information

To the extent that you submit personal information to us via the Site we confirm that this data will only be used by us in connection with insurance administration, Sanctions checking and the detection or prevention of fraud.

Our Use of Cookies

“Cookies" are small files of data that reside on your computer and allow us to recognize you as an Aviva customer if you return to the Site using the same computer and browser. We send a "session cookie" to your computer if and when you log in to your Aviva account by entering your account and password. These cookies allow us to recognize you if you visit multiple pages in the Site during the same session, so that you don’t need to re-enter your password multiple times. Once you log out or close your browser, these session cookies expire and no longer have any effect.

We also use longer-lasting cookies to display your profile information on certain forms, so that you don’t have to retype the information each time when you log in to your Aviva account. Our cookie files are encoded so that your e-mail address and other information can only be interpreted by Aviva.